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View our index of questions below with answers:
How long
will it take to receive my custom order?
Do Sunbrella® fabrics provide UV protection?
Do Sunbrella® fabrics fade?
Is Sunbrella® fabric waterproof?
Will Sunbrella fabric mildew?
Can I get actual samples of Sunbrella® fabric?
What are the cushions filled with?
How do I measure for my cushions?
Do the cushions hold water?
Do you offer any discounts?
Other questions?
How long will
it take to receive my custom order?
Due to the custom nature of our products, please allow 7-10 days for Umbrellas and up to 3 weeks for custom cushions to ship. Most cushions ship within 1-2 weeks, and we will do our best to get your order to you as quickly as possible.
Do Sunbrella®
fabrics provide UV protection?
Sunbrella fabrics have been tested and proven
to provide up to 98% UV protection from the harmful effects of the
sun depending on depth of color. Whites and lighter colored fabrics
provide less protection than darker fabrics, which have more depth
of color. This protective factor is inherent to the product and
will not be reduced by usage and/or fabric exposure to the sun.
Do Sunbrella®
fabrics fade?
Sunbrella fabrics are extremely fade-resistant,
because they are made from 100% solution-dyed acrylic yarns. Solution-dying
is the process of adding color to acrylic fibers during manufacturing
while they are in a liquid state. This characteristic of Sunbrella
fabrics is the key to locking in color, easy cleaning and long life.
Is Sunbrella®
fabric waterproof?
Sunbrella® fabric is not waterproof; it
is water repellant. This means that during the finishing process
a water repellant finish is applied to the fabric. Normal wear and
usage will reduce the effectiveness of this finish as will cleaning
the fabric.
We suggest that after Sunbrella® fabrics are cleaned and if
they remain exposed to the elements constantly and water repellency
is a factor that you retreat your Sunbrella fabrics with a water
repellant treatment such as 303 High Tech Fabric Guard™ which can
be purchased at local awning and marine shops.
Will Sunbrella®
fabric mildew?
Sunbrella® fabrics, if kept clean, will not
mildew. An inherent characteristic of acrylic fiber is that it will
not support the growth of mildew, as a natural fiber will. Mildew
will and can grow on any surface that is dirty, so to keep your
Sunbrella® fabric from mildewing you must keep your fabric clean.
If mildew growth becomes a problem please refer to our care and
cleaning instructions.
Can I get actual
samples of Sunbrella® fabric?
Please send an email to us with the list of fabrics you would like to see and your mailing address, and we will be glad to send you some fabric samples.
What are the cushions
filled with?
Our cushions are filled with 100% polyester fill, cut to the size of your cushion. The fill is comparable to a semi-firm foam, and is especially suitable for outdoor use because it dries and drains quickly. It also holds its shape well without shifting or flattening out with use.
How do I measure
for my cushions?
Please carefully study our
measuring guide before placing your order. Careful measuring
will ensure your satisfaction with the finished product. We are
not responsible for incorrect measurements.
Do the cushions hold
water?
The polyester filling in our cushions does not
absorb water like foam cushions. In addition, because Sunbrella®
fabrics are woven, they are also highly breathable, and they dry
quickly with only air exposure. Sunbrella® fabrics are treated
with a fluorocarbon finish, which enhances water repellancey. This
finish may require replenishment after vigorous cleaning. We recommend
a water repellant treatment such as 303 High Tech Fabric Guard™
which can be purchased at local awning and marine shops.
Do you offer any discounts?
Yes, we offer a 10% discount on orders over $500.00 Click
here to read about the promotion.
Other Questions?
For any additional questions feel free to contact
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